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Curtis Lumber - Help Section

Please Note....Curtis Lumber has two GOLD sites that look similar.

If your account is based in a Eastern or Central Division store, you should login through bwire.curtislumber.com

If your account is based in a Northern Division store, you should login through store.curtislumber.com

Eastern Division Stores: 
Ballston Spa, Schuylerville, Warrensburg, East Greenbush, Delmar, Hoosick, Queensbury, Schroon Lake, Perth, Fort Plain, Granville

Central Division Stores: 
Norwich, Delhi, Greene, Hamilton, New Berlin, Sherburne, Waterville

Northern Division Stores: 
Plattsburgh, Ray Brook, Burlington & Williston, VT

 


Overview of GOLD

GOLD was developed for our current customers to be able to see current invoices and balance information. Coming in the near future, will be the ability to view our full product catalog, place and view orders, and do quoting right from home.

Registration & Login

  • In order to interact with the system, each customer must identify him/her self to the system.
  • To register, go to bwire.curtislumber.com and go to the My Account Home on the site header. Click on the Hyperlink link below the login fields.
  • You will initially need your customer number from your billing statement in order to sign up. This is the number assigned by Curtis Lumber Co. Inc. for your charge account.
  • All activity associated with your account is governed and protected by your unique Username and Password, please protect it at all times
  • GOLD features Self-Registration that will allow a customer to set up and register for use and access to the system. By providing account number, zip code, and city information entered EXACTLY as found on their statement, GOLD will generate a user name and password to access the system.

Emulate User

This feature will be enabled for all system, administrators, and the link is located directly under the Admin Menu link in the My Account section. All you need is the customer number to emulate the account.

You will be logged into GOLD with all the information for that company such as orders, quotes, prices, and statements.

This will allow you to save time and energy in researching user questions and comments.

A customer may be able to use this feature depending on the access rights allowed by Curtis Lumber Co. Inc.

Forgot Your Password

Click on the Forgot your Password link on the login page. Then, supply your user name or email and your password will automatically be sent to the email you registered when you created your GOLD account. If this does not work for you and you need further assistance with passwords, please contact us at credit@curtislumber.com

Changing your password

  • Click on the "User Profile" link to change your password. We recommend that you change your password frequently in the to maintain proper security for your account information:
    • Click on the "User Profile" link.
    • Enter your new password in the first box.
    • Confirm your new password in the next box.
    • Click the "Update Account" button

Shared Account Usage (Multi-user access)

Please note that the system can accommodate multi-user access to your online account. When prompted for Username and Password, each user should identify themselves with their own unique email address, name and password information.

Account Services

By clicking on the My Account Home link at the top of each page of the site, you can access the following information as shown on the screen. You can view and print invoices, statements, and orders and access up- to-date account information any time you desire.

  • Quote Section
    • All quotes can be revised into an order, updated to current pricing, revised with new products.
  • Orders
  • Invoices
    • Current, unpaid invoices, appear in the Invoice tab
  • Statements
    • Statements included all unpaid and paid invoices, balances and payment history
  • Job Information
    • Job information is stored and edited under the Jobs link.
  • User Profile
    • Change your user profile and passwords under the User Profile Tab